FAQ
Frequently asked questions
Everything you need to know about the wallet, services and the API.
What is Onedex?+
One account with a single shared wallet for every digital service on the platform — marketplace goods, OTP verification numbers, social boosting, account verification (Checkmark) and app/game subscriptions (Subscription).
How does the wallet work?+
You fund your wallet once, then spend that balance across any service. Every transaction is recorded in one ledger you can review any time on your Wallet page.
How do I fund my wallet?+
Instantly via card, bank transfer or USSD through our payment partner, or by manual bank transfer where enabled. Instant funding reflects in your balance right away.
What happens if an order fails?+
Automated services either deliver instantly or don't charge you at all. Manually-fulfilled requests (like Checkmark and Subscription) hold your funds in escrow while we work on them and refund you in full if they can't be completed.
Are verification numbers instant?+
Yes. Numbers are issued on demand and you only pay when a code is delivered.
Is there a developer API?+
Yes — generate a key from the Developer console and integrate wallet balance and marketplace/verification services into your own product. See the full API documentation.
What is Premium?+
A subscription that gives a discount across most services and higher API rate limits. There are two tiers — Premium and Premium Pro — with Pro offering the bigger discount and highest limits.
How do I get help?+
Reach out any time from the Contact page and we'll get back to you.
Still have questions?
We're happy to help.